Offerum, backend workload reduction

Offerum offers on a daily basis to its users a wide range of exclusive leisure activities with discounts that can reach 90%: luxury dinners, romantinc breaks, exclusive shows, etc.

The challenge

  • Backoffice processes disconnected from operations
  • Many manual workarounds for data consolidation

The work done

  • Installed SugarCRM
  • Installed OpenBravo
  • Installed Qlikview

The results

  • Backoffice FTE reduction (workload)
  • Offering optimization and selection tool and process

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